Shipping Policy

SHIPPING PROCESS

We ship in India. Please allow 1-4 business days for orders to be processed before it ships. During sales and holidays allow 5-8 business days for processing before shipment. Tracking information is automatically sent to the email address you provide at checkout. If you do not receive tracking information within 1-2 business days after the above processing time, please check your spam folder. Shipping rates are based on weight, destination, and method, and we charge you only what we pay, for more information email us at info@jamiaremedies.in or Call : 1800-102-2318

Return Policy

RETURN PROCESS

For Return intimation, please call us at 9897869424 | 8279730724 (Open 9 AM - 5 PM from Monday – Saturday and 10 AM - 2 PM on Sunday).
Jamia Remedies®️ customer care team will verify the claim made by the customer within 72 (seventy-two) business hours Jamia Remedies®️s from the time of receipt of complaint.
Once the claim is verified as genuine and reasonable, We will initiate the collection of product(s) to be returned.
The customer will be required to pack the product(s) in original manufacturer’s packaging. Refund will be completed within 30 (thirty) days from date of reverse pick up (if required).

REFUND PROCESS

In all the above cases, if the claim is found to be valid, Refund will be made as mentioned below:
Order placed through online wallet will be credited to the wallet; and
Order placed through cash on delivery will be refunded through fund transfer to customer bank account.

ONLINE CONSULTATION

In case of online consultation, a customer will be eligible to raise a request for Refund only in case the consultation query is not replied within specified timeline.
The customer is required to raise the Refund request with Jamia Remedies®️ customer care within 72 (seventy-two) hours from the time of submission of query or receiving of response. The request for the Refund will be validated by Jamia Remedies®️ customer care team.
In case of valid Refund, the same will be done by crediting the bank account of the customer. Refund process shall be completed within 30 (thirty) days from the date of submission of the request for Refund.

SHIPPING CHARGES

Estimated shipping charges are calculated as per the value of the order and can be viewed in the cart section at the time of checkout.

CANCELLATION POLICY

The customer can cancel the order for the product till we ship it. Orders once shipped cannot be cancelled.